Booking an appointment is easy. This guide walks you through the process step by step.
Booking Steps
Choose a Service
Browse the available services on the booking page. Each service shows:
- Service name and description
- Duration
- Price
- Available therapists
Click on a service to select it.
Select a Therapist (Optional)
If multiple therapists offer the service, you can:
- Choose a specific therapist - If you have a preference
- Any Available - Get the first available time slot
Pick a Date and Time
The calendar shows available times:
- Green/available slots are clickable
- Gray/unavailable times are blocked
- Use arrows to navigate between days/weeks
Click on your preferred time slot.
Add Extras (If Available)
Some services have optional add-ons:
- Additional treatments
- Extended time
- Special products
Select any extras you want.
Enter Your Information
Provide your contact details:
- Name
- Phone number
- Any notes or special requests
If you have an account, log in to autofill.
Payment
Complete your payment:
- Enter card details
- Apply gift card (if you have one)
- Review total
- Confirm payment
Confirmation
You'll see a confirmation page and receive:
- Confirmation email
- Calendar invite
- Reminder notifications (before appointment)
Finding the Right Service
Service Categories
Services are organized by category:
- Massage
- Facials
- Body Treatments
- etc.
Click a category to see available services.
Service Details
Each service listing shows:
| Information | Description |
|---|---|
| Name | The service name |
| Description | What's included |
| Duration | How long it takes |
| Price | Cost (may show "From $X" if variable) |
Click Learn More for full details.
Choosing a Time
Availability Calendar
The calendar shows:
- Available times - Slots you can book
- Unavailable times - Already booked or outside hours
- Selected time - Your current selection (highlighted)
Date Navigation
- Use arrows to move between days/weeks
- Click a specific date to jump to it
- Today is highlighted
Time Zones
Times are shown in your local time zone. If traveling, double-check the business location's time zone.
Choosing a Therapist
Specific Therapist
If you prefer someone specific:
- Select the therapist's name
- Only their available times appear
- Book during their schedule
Any Available
If you don't have a preference:
- Choose "Any Available"
- See all available times
- System assigns the therapist
"Any Available" often has more time options since it combines all therapists' schedules.
Special Requests
Adding Notes
During booking, you can add notes:
- Pressure preferences
- Areas of focus
- Health considerations
- Special requests
Notes are visible to your therapist.
Accessibility Needs
If you have accessibility requirements:
- Note them in the booking
- Contact the business directly for specific accommodations
Payment
Accepted Payment Methods
Typically accepted:
- Credit/debit cards
- Gift cards
- Account credit
Gift Card Redemption
To use a gift card:
- Enter the gift card code at checkout
- Balance is applied to your total
- Pay any remaining amount with card
Payment Security
Your payment is secure:
- Encrypted connection
- Card processed by Stripe
- Details never stored unsecurely
After Booking
Confirmation
You'll receive:
- Confirmation page - Immediately after booking
- Confirmation email - Within minutes
- Calendar invite - To add to your calendar
What's in the Confirmation
Your confirmation includes:
- Appointment details (date, time, service)
- Business address
- Contact information
- Cancellation policy
- Link to manage booking
Managing Your Booking
Rescheduling
To change your appointment time:
- Click the link in your confirmation email
- Or log into your account
- Select Reschedule
- Choose a new time
- Confirm the change
Rescheduling may be restricted close to your appointment time per the cancellation policy.
Cancelling
To cancel your appointment:
- Click the link in your confirmation email
- Or log into your account
- Select Cancel
- Confirm cancellation
Check the cancellation policy for any fees.
Modifying Details
To change therapist or add services:
- Some changes can be made online
- For others, contact the business directly
Reminders
Automatic Reminders
You'll receive reminders:
- 24 hours before (typically)
- 2 hours before (typically)
Reminders include:
- Appointment details
- Business address
- Quick links to reschedule/cancel
Managing Notifications
Control your notifications in your account settings if you have an account.
Troubleshooting
No Available Times
If you can't find availability:
- Try a different therapist (or "Any Available")
- Check nearby dates
- Look at different times of day
- Contact the business for waitlist
Payment Failed
If payment doesn't process:
- Verify card details
- Try a different card
- Check available credit
- Contact your bank if issues persist
Didn't Receive Confirmation
If you don't get a confirmation:
- Check spam/junk folder
- Verify email address was correct
- Log in to your account (if you have one)
- Contact the business
Tips for a Great Experience
Before Your Appointment
- Arrive 5-10 minutes early
- Note any health changes
- Dress appropriately for your service
Questions?
- Add notes during booking
- Call the business for specific questions
- Review service descriptions carefully